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Training Cancellation Policy


The following policy applies only to fee-based courses offered through the Department of the Interior University.


DOIU Cancelled Courses


If DOI University must cancel a course, our staff will notify students by phone, e-mail or fax. A full tuition refund will be given for any course DOIU cancels.

Cancellations/Refunds/No Shows


We design our courses to optimize your learning experience, so each course accommodates a limited number of participants. If you must cancel, please provide written notification either through e-mail or fax as early as possible. For a full refund, your cancellation notification must be received at least 10 business days prior to the course-start date. There are no refunds for cancellation notifications received after that time, or for no-shows.

Substitutions/Rescheduling


Course enrollment substitutions are acceptable any time up to the course-start date. Students and agencies are also allowed the opportunity to reschedule. Again, notification of rescheduling should be in writing, sent by e-mail or fax. These notifications must be received at least 10 business days prior to the course-start date. Requests received after that time will be treated as cancellations.

 

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doiuonline@ios.doi.gov U S Department of the Interior University www.doi.gov/training U S Department of the Interior Seal and link to hompage