Full Attendance is a requirement for all DOI University Courses/Programs. Attendance is required for every day of class. Registration for our courses/programs represents a significant investment in your development by you, your supervisor, and your office. To ensure you get the most out of our course/programs, please plan your commute accordingly to arrive on time for class. If you miss a day of class and do not notify DOI University, the DOI Learn attendance record will be marked as incomplete. We want you to be successful and where possible, DOI University will work with students to offer them opportunities to make up any days of class that were missed.
Course enrollment substitutions are acceptable any time up to the course start date. DOI University must be notified of any substitutions as early as possible. In some cases where there are specific course requirements such as pre-work, substitutions may not be allowed. DOI University understands that circumstances may change and students and agencies are given the opportunity to reschedule whenever possible. Requests to reschedule training must be received at least 10 days before the start of the course via e-mail or fax. Requests received after that time will be considered a cancellation and tuition refunds will not be issued.


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Space in DOI University courses is limited. If you must cancel, please provide written notification either through e-mail or fax as early as possible. Cancellation notification must be received at least 10 days in advance of the course start date. There are no refunds for cancellation notifications received after that time or for no-shows.


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If you require special accommodations, please let DOI University know at least 3 weeks before the first day of class. Requests should be in writing and sent to DOIU via e-mail or fax.


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