DOI University Training Policies

Training Policies

Our training policies apply to instructor-led classes. Select a policy for more details.

Attendance

Attendance Policy

Full attendance is a requirement for all DOI University courses/programs. Attendance is required for every day of class. Registration for our courses/programs represents a significant investment in your development by you, your supervisor, and your office. To ensure you get the most out of our course/programs, please plan your commute accordingly to arrive on time for class. If you miss a day of class and do not notify DOI University, the DOI Learn attendance record will be marked as incomplete.


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Class Enrollment and Confirmation

Class Enrollment and Confirmation

You will receive an automated enrollment notification email when you register for a class. This does not mean the class will occur. DOI University staff will send a confirmation email with specific class information about two (2) weeks prior to your class. We reserve the right to cancel or reschedule a class until you receive this confirmation.


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Substitutions/Rescheduling

Substitutions/Rescheduling Policy

Course enrollment substitutions are acceptable any time up to the course start date. DOI University must be notified of any substitutions as early as possible via email. In some cases where there are specific course requirements such as pre-work, substitutions may not be allowed. DOI University understands that circumstances may change and students and agencies are given the opportunity to reschedule whenever possible. Requests to reschedule training must be received at least 15 business days before the course start date. Requests received after the designated time will be considered a cancellation and tuition refunds will not be issued.


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Cancellations/Refunds/No Shows

Cancellations/Refunds/No Shows Policy

Space in DOI University courses is limited. If you need to cancel, please provide written notification through email as early as possible. DOI University must receive the cancellation notification at least 15 business days in advance of the course start date. There are no refunds for cancellation notifications received after the designated time or for no shows, and tuition fees are not transferable to another course.


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Special Accommodations

Special Accommodations Policy

Employees with disabilities are highly encouraged to participate in DOI University's learning events. Reasonable accommodations are available for students approved to attend DOI University courses. Students should have received confirmation from DOI University before initiating any reasonable accommodation request. Please contact your hiring official, supervisor, and or the designated reasonable accommodation coordinator within your respective Bureau or Departmental Offices in sufficient time to request and receive the required accommodation solution before the start of the course. DOI University recommends that you allow at least four weeks before the course or program begins to obtain the requested solution.


As a part of the interactive process for reasonable accommodations, your hiring official, supervisor, and or Reasonable Accommodation Coordinator will work with you and the DOI University staff to facilitate an effective solution to use during the course. It is the responsibility of the employee or applicant with a disability to proactively engage in the reasonable accommodation process if a solution is needed to attend the approved course. Timing is essential. Please seek assistance early.


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Inclement Weather

Inclement Weather Policy

DOI University may cancel or dismiss classes early due to emergencies or inclement weather. We reserve the right to cancel any scheduled course due to operational and mission necessity. Upon cancellation, employees are expected to follow the U.S. Office of Personnel Management (OPM) or regional guidance regarding “telework” and use of “unscheduled leave” options.


For those who are traveling the night before the training begins and no closing announcements have been made, you will need to listen to local weather reports, check OPM’s website, OPM’s Alert mobile app, and/or use your best judgment about driving conditions and whether or not you need to make the trip. If we know early enough before the first day of training that the center is closing, we will make every effort to contact participants ahead of time.


Regional Learning Center Inclement Weather Guidance

DOI University Learning Center/Location Regional Guidance
Albuquerque Learning Center/National Indian Programs Training Center (ALC/NIPTC) For classes in Albuquerque, NM, the Albuquerque Learning Center/National Indian Programs Training Center (ALC/NIPTC) follows direction from the agency as well as the Office of Personnel Management. The Bureau of Indian Affairs (BIA) directors will post the latest delayed opening or closure information on local television stations. Follow guidance for BIA offices on KOAT TV Channel 7 and KOB TV Channel 4. Once you know the regional status for your location, follow the appropriate DOIU Learning Center Status for all learning center locations.
Denver Learning Center (DLC) For classes in Denver, CO, the Denver Learning Center (DLC) follows the U.S. Geological Survey (USGS) at the Denver Federal Center for guidance. The Denver Federal Executive Board announces delayed openings or closures of the Denver Federal Center by 5:30 a.m. Please call 1-877-864-1897 for operating status. Once you know the regional status for your location, follow the appropriate DOIU Learning Center Status for all learning center locations.
Washington Learning Center (WLC) For classes in Washington, DC, the Washington Learning Center follows direction from the Office of Personnel Management (OPM). See OPM's operating status page for the current status. Once you know the regional status for your location, follow the appropriate DOIU Learning Center Status for all learning center locations.

For locations outside of these regions, please visit the Federal Executive Board or contact the appropriate regional training center point of contact for further guidance.


All Learning Center Locations

Whenever regional guidance changes the operating status for a learning center location, DOI University will follow the policy below:


Regional Guidance Status DOIU Learning Center Status
OPEN
Employees are expected to report for work on time
RUN as SCHEDULED
OPEN
Under UNSCHEDULED LEAVE
RUN as SCHEDULED
OPEN
Under a DELAYED ARRIVAL/UNSCHEDULED LEAVE policy.
RUN - Class start time is dependent on the number of hours of the delay (i.e., If a class is scheduled to start at 8:00 a.m. and the delay is two hours, the class will begin at 10:00 a.m.)
OPEN
XX HOUR(S) STAGGERED EARLY DEPARTURE
RUN - Class will be dismissed XX hours early based on the class schedule (i.e., If a class is scheduled to end at 4:00 p.m. and the early departure is two hours, the class will end at 2:00 p.m.)
IMMEDIATE DEPARTURE DEPART Immediately
CLOSED Class session for that day will be CANCELED. Our standard operating procedure is to cancel classes whenever the federal government is closed and to resume classes whenever the facility reopens. Thus, for a five-day training, if the federal government is closed on Wednesday and reopens on Thursday, our training will begin with training day 3 on Thursday, and the missed time will be rescheduled.


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