This intensive training is designed to equip participants with the skills and strategies needed to effectively handle difficult people and challenging situations in the workplace. Participants will learn how to identify different types of difficult behaviors, understand the underlying causes, and apply practical techniques to manage and resolve conflicts. Through interactive exercises, role-playing scenarios, and expert insights, attendees will gain confidence in their ability to maintain professionalism and foster a positive work environment.
Registration Information:
Registration for DOI Employees
Tuition: $320.00
To Pay for Seminar: https://doiu.doi.gov/cc
Please forward the payment credit card link to your credit cardholder as we do not take payments over the phone. Payment is due at registration, and it is the attendee’s responsibility to ensure payment is made. Your office will need to pay our tuition fee with an authorized government purchase card and not through EFT. We accept federally appropriated funds to pay the course tuition. DOI University cannot accept non-appropriated funds from the private sector nor personal payments. Our preferred method of payment is an authorized federal government credit card.
Cancellation Policy: Space in DOI University courses is limited. If you need to cancel, please provide written notification through email as early as possible. DOI University must receive the cancellation notification at least 15 business days in advance of the course start date. There are no refunds for cancellation notifications received after the designated time or for no shows, and tuition fees are not transferable to another course.
DOIU will send a confirmation email with specific class information about one week prior to your class. We reserve the right to cancel or reschedule a class until you receive email confirmation from Learning Center Staff.