Course Description:
Crucial Conversations for Accountability teaches a process and series of dialogue skills for managing performance--from coaching through behavior challenges, to helping people identify and achieve goals, and get back on track when performance falters. Anchored on the foundations of holding impactful dialogue, this course focuses on skills for candidly and respectfully holding peers accountable regardless of the other person's power, position, or authority.
Course Objectives:
Individual Skills Crucial Conversations for Accountability empowers learners to candidly and respectfully manage performance at all levels of their organization. Participants learn how to: Coach people through behavior challenges in ways that are supportive rather than coercive Candidly and respectfully hold people accountable for lapses in performance—no matter the other person’s power, position, or authority Help people identify and achieve goals and get back on track when performance falters Organizational Benefits Wherever two or more people cohabitate or collaborate, interpersonal problems emerge. Our ability to prevent and resolve these problems largely depends on how well we hold one another accountable to standards, expectations, promises and commitments. In fact, accountability is a major marker between healthy and unhealthy relationships and organizations. As your employees improve their ability to hold one another accountable, they also improve the following leading indicators: Cultures of trust and open dialogue Responsibility and a sense of ownership Efficiency, effectiveness, and project success High levels of employee engagement and commitment Overall personal and team performance and results
Competencies:
Fundamentals - Oral Communication ","Fundamentals - Interpersonal Skills", "Results Driven - Problem Identifying/Solving", "Leading People - Teambuilding", "Fundamentals - Conflict Management", "Leading People - Leveraging Diversity", "Building Coalitions - Influencing/Negotiating", "Results Driven - Accountability