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Business Writing and Email Etiquette


Course participants will write clear and error-free business documents using the appropriate tone.

Participants who successfully complete this course will be able to:

•Use guidelines for business writing
•Plan their documents by identifying purpose, audience, main message, and scope
•Identify key topics and subtopics and use them to create an outline
•Write powerful topic sentences and use transition phrases skillfully to guide the reader
•Use proper grammar and sentence structure
•Use plain writing techniques, including active voice, action verbs, and headings
•Write professional emails
•Edit their writing for content, organization, relevance of supporting detail, ranking of importance of supporting detail, style, and correctness


Registration for DOI employees

Registration for NON-DOI employees

For this course payment: Business Writing and Email Etiquette

Please forward the payment credit card link to your credit cardholder as we do not take payments over the phone. Payment is due at registration, and it is the attendee’s responsibility to ensure payment is made. Failure to pay in a timely manner will result in your being dropped from the course. Your office will need to pay our tuition fee with an authorized government purchase card and not through EFT. We accept federally appropriated funds to pay the course tuition. DOI University cannot accept non-appropriated funds from the private sector nor personal payments. Our preferred method of payment is an authorized federal government credit card.

DOI University Training Policies

DOIU will send a confirmation email with specific class information about one week prior to your class. We reserve the right to cancel or reschedule a class until you receive email confirmation from Learning Center Staff.

Tuition Fee
Event Days
Multi Day Event
Start Date
End Date
Acquisition Course (FAI CSOD)
Class Times
8:00 AM - 4:30 PM