Crucial Conversations for Mastering Dialogue

Description: Crucial Conversations (Virtual 12.5-hour) is a virtual course taught over five consecutive days in 2.5-hour sessions per day.  Crucial Conversations teaches skills for creating alignment and agreement by promoting open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), one will begin to reveal the best ideas, make the highest-quality decisions, and then act on decisions with unity and commitment.

Objectives: Upon completion of this course and the follow-on practice sessions, participants will be able to:

• Identify central issues affecting interpersonal communication.
• Adjust their motive and thinking to help them and others get to dialogue.
• Communicate persuasively when addressing concerns with others, maintaining a respectful tone.
• Listen in a way that makes others feel comfortable and willing to share their concerns.
• Create alignment, manage disagreement, and keep business conversations concise while encouraging spirited dialogue and creative thinking.
• Develop action plans to ensure that agreements made during conversations translate into outcomes that matter to the organization.

Competencies:

Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Team Building, Influencing and Negotiating.